Before submitting a Return Merchandise Authorization (RMA) form or making a warranty claim, we recommend you to get assistance from our v-color technical support team. Our technical specialist will assist you to find solutions to your problem, saving your time and costs for unnecessary shipping.
If your RMA order is accepted, we will give you an RMA number and return address information to complete and submit the online RMA Request Form.
Items sent back to us without RMA number will not be accepted.
All information must be filled out on the RMA Request Form. Please describe the RAM’s problem on the “Your Message” field.
After understanding v-color RMA policy andWARRANTY policy, please check the confirmation statement at the top of the RMA Request Form page.
When shipping for RMA:
All products received go through individual visual inspection to ensure they are free of physical damage or abuse. Any products that turn out to be physically damaged or abused will be returned with additional administration and shipping fees.
Do not send the product without a valid RMA number. Each product will be issued its own RMA number. Products without a valid RMA number will be returned at the sender’s expense.
You are responsible for the cost of insuring and shipping your returned products. v-color is not responsible for any items damaged or lost in transit. v-color is not responsible for any non-v-color products received.
If the original packaging is not available, please use packing materials that provide the same or greater protection to the product. All packages that arrive with any external damage or appear to be inadequately packaged will be rejected and returned to the sender at the sender's expense. Please DO NOT use standard mailing envelopes.
When receiving your replacement:
The End User is responsible for any duties, tariffs, taxes, or other fees issued by local customs.
All products received by v-color or v-color associates for replacement becomes the property of v-color.
The shipping may be delayed due to COVID-19 or if the delivery location is very remote. Please allow at least 7-10 business days for processing and shipping after the receipt of defective product(s) with valid RMA number(s).
The End User will be notified about any additional charges, out-of-warranty products, or non-v-color products received via the email address provided by the End User. If there is no response from the End User within one (1) year from the date of notification, then v-color shall not be held responsible for the product(s).
Warranty Period and Service
All v-color memory product is covered by Limited lifetime Warranty starting from the original purchase date.
v-color will inspect the product and in its sole discretion repair or replace it with a refurbished product or functional equivalent. Under special circumstances, v-color may refund or credit the current value of the product at the time the warranty claim is made.
The decision made by v-color shall be final and binding upon you.
This warranty does not cover problems or damage resulting from, but not limited to:
Wear and tear from normal use.
Damage caused to the product(s) by you or any non-authorized third-party.
Damage caused by acts of nature, abnormal mechanical or environmental condition, modification, abuse, accident, disassembly, misapplication, neglect, or abnormal use conditions.
Any improper operations, including any use not in accordance with the supplied product instructions.
Damage caused by an external electrical fault or by connection to an improper voltage supply.
Removal or reassembly of heatspreader.
Missing, damaged, detached, eroded, or bent contact pins, chips, parts, casing, connectors, or heatspreader.
Any other cause not related to a product defect in materials or workmanship.
This warranty excludes third party software, connected equipment or stored data.
Any software or digital content included with the product, in disc, downloadable or preloaded form, is not covered under this Warranty. This Warranty does not apply to any v-color product failure caused by any accident, abuse, mishandling or improper usage (including use contrary to the product description or instructions, outside the scope of the product's intended use, or for tooling or testing purposes), alteration, abnormal mechanical or environmental condition (including prolonged exposure to humidity), acts of nature, improper installation (including connection to incompatible equipment), or problems with electrical power (including under voltage, overvoltage, or power supply instability).
In addition, damage or alteration of warranty, quality or authenticity stickers, and/or product serial or electronic numbers, unauthorized repair or modification, or any physical damage to the product or evidence of opening or tampering with the product casing will also void this Warranty.
This Warranty shall not apply to the transferees of v-color products and/or anyone who stands to profit from this Warranty without v-color’s prior written authorization.
V-COLOR SHALL NOT BE LIABLE FOR ANY DAMAGE TO OR LOSS OF ANY PROGRAM OR DATA FROM THE FAILED PRODUCT AND SHALL NOT BE RESPONSIBLE FOR DATA RECOVERY OR BACKUP.
V-COLOR SHALL IN NO EVENT BE LIABLE FOR ANY DEFECT, DAMAGE OR DATA LOST ARISING FROM THE DELIVERY FOR REPAIR/REPLACEMENT. V-COLOR RECOMMENDS THAT YOU HAVE A BACKUP OF YOUR DATA PRIOR TO CLAIMING WARRANTY SERVICE.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, V-COLOR DISCLAIMS ANY INFRINGEMENT, CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST BUSINESS INVESTMENTS, LOST GOODWILL, OR DAMAGES AS A RESULT OF LOST DATA. V-COLOR SHALL ALSO NOT BE RESPONSIBLE FOR FAILURE OF ANY THIRD PARTY EQUIPMENT, EVEN IF V-COLOR HAS BEEN ADVISED OF THE POSSIBILITY.
V-COLOR SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY OR DEATH OR ANY LOSS OR DAMAGES TO PROPERTY ARISING FROM THE PRODUCT USED IN A SITUATION IN WHICH PERSONAL INJURY OR DEATH IS LIKELY TO OCCUR, INCLUDING BUT NOT LIMITED TO MEDICAL OR MEDICAL-RELATED EQUIPMENT, MILITARY OR MILITARY-RELATED EQUIPMENT, TRAFFIC CONTROL EQUIPMENT, AIRCRAFT, NUCLEAR ENERGY SYSTEM, CONBUSTION CONTROL SYSTEM, AND DISASTER PREVENTION SYSTEMS.